How to Make a Claim

To make a claim under the Plus Insurance Traveller’s Choice insurance policy, you will need to obtain a claim form.

Please contact the claims company, IM Global by either:

Tel: 01444 465 581

Or access the online claims portal at www.imglobal.com/member/assistance/claims.

When making your claim you will be asked to provide certain original supporting documentation as photo copies cannot be accepted. A list of required documentation required in support of a claim for each section of the policy is shown on page 14/15 of you policy wording.

CANCELLATION

Certificate of insurance or other proof of payment of insurance premium
Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
Original receipts for any costs being claimed
Medical evidence to support details of illness or injury
Death certificate (if applicable).
Evidence of hospital admission and discharge only applicable if the claimant was an inpatient
Original travel tickets (i.e. flight coupons/ferry tickets)
Additional travel tickets (if applicable)

CURTAILMENT

Certificate of insurance or other proof of payment of insurance premium
Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
Medical evidence from the treating doctor abroad confirming the curtailment was medically necessary due to illness or injury whilst abroad
Death certificate and arrange for the General Practitioner of the person concerned to complete the medical certificate on page 3 of this claim form, due to death
Medical certificate on page 3 of this claim form to be completed by the normal General Practitioner of the person concerned, due to injury, illness or death of a relative

MEDICAL

Certificate of insurance or other proof of payment of insurance premium
Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
Original receipts for any costs being claimed
Medical evidence to support details of illness or injury
Death certificate (if applicable)
Evidence of hospital admission and discharge only applicable if the claimant was an inpatient
Original travel tickets (i.e. flight coupons/ferry tickets)
Additional travel tickets (if applicable)

BAGGAGE & PERSONAL EFFECTS & MONEY

Certificate of insurance or other proof of payment of insurance premium
Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
Airline or other tickets and baggage check tags
Evidence to support ownership of personal items. This should include receipts for the items. If unavailable, then:
- A certified copy of an original receipt from the supplier
- If the item was a gift, a letter from the donor confirming the purchase details
- Bank or credit card statements relating to the purchase
- Instruction booklets or guarantee certificates
- Photographs that may show items such as jewellery
Evidence to support damage. Please obtain a repairer's report of total loss or damage and current price. Please note that all salvage must be retained until the claim is concluded.
Evidence to support ownership of money. This can include evidence of conversion, e.g. bank slip or, if the loss is in respect of sterling, the relevant evidence, e.g. bank statement or building society passbook showing withdrawal of funds.
Loss/damage report from policy, airline, or other relevant party

DELAYED BAGGAGE

Certificate of insurance or other proof of payment of insurance premium
Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
Original air tickets
Airline or other tickets and baggage check tags
Receipts for the items being claimed or other evidence of purchase
Airline or other carrier's report
Proof of date and time baggage was returned to you

FAILURE OF TRANSPORT CONNECTIONS IN THE UK

Certificate of insurance or other proof of payment of insurance premium
Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
Original air tickets
The replacement tickets and invoices/receipts, as appropriate, to support additional costs
A report from the garage, AA, RAC, or equivalent, confirming the date/time of the motor accident and the circumstances in which they occurred
A letter from the public transport company giving full details of the disrupted service on which you travelled (if applicable)

TRAVEL DELAY

Certificate of insurance or other proof of payment of insurance premium
Holiday booking invoice as issued by the booking agent & Tour operator (if applicable)
Tour operators cancellation invoice (abandonment only)
Travel tickets
Letter from the airline, or other carrier, e.g. ferry company, stating:
- The official cause of the delay
- The exact period of the delay

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